Privacy Policy

1. Introduction Welcome to Maple Yards. At Maple Yards Pvt. Ltd. ("Maple Yards", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. We operate as a real estate marketing, property consultation and customer engagement company, helping individuals explore residential plots, luxury cottages, villas, holiday homes and other property opportunities, particularly across Uttarakhand and other locations in India. This Privacy Policy explains how we collect, use, store, process, share and protect your personal information when you: - Visit our website, www.mapleyards.in. - Submit an enquiry or consultation request. - Request property details, brochures, pricing or offers. - Schedule a property visit or consultation. - Contact our team through phone, email or WhatsApp. - Interact with our advertisements, social media pages or website assistant. - Participate in our promotional campaigns, events or other marketing activities. By using our website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy, subject to applicable consent and legal requirements. 2. Information We Collect We may collect the following categories of information, depending on how you interact with us. A. Personal and Contact Information When you submit an enquiry or contact our team, we may collect: - Full name. - Email address. - Mobile or telephone number. - City and residential location, where provided. - Preferred method of communication. B. Property Enquiry Information To understand your property requirements and provide relevant recommendations, we may collect: - Preferred property type, including plots, cottages, villas and raw land. - Preferred project or location, such as Lansdowne, Almora or other destinations. - Approximate budget and investment preferences. - Preferred property size and specifications. - Site visit and consultation preferences. - Your messages, questions and feedback. C. Transaction and Documentation Information If you proceed with a property booking or transaction through an applicable developer or authorized partner, additional information may be required, such as: - Residential and correspondence addresses. - Identity and verification documents. - PAN or other legally required identification details. - Payment and transaction-related information. - Relevant booking and agreement documentation. Such information will be collected only when reasonably necessary for the relevant purpose and through appropriate channels. We do not recommend submitting sensitive financial or identity documents through general website enquiry forms or unsecured communication channels. D. Technical and Website Information When you visit our website, certain technical information may be collected automatically, depending on our website configuration: - IP address. - Browser type and version. - Device and operating system information. - Pages visited and time spent on the website. - Website navigation and interaction data. - Referring website or source. - Cookies and similar tracking technologies. - Technical errors and diagnostic information. This information helps us understand website performance, improve user experience and maintain website security. E. Communication Information We may maintain records of communications between you and Maple Yards, including emails, phone enquiries, WhatsApp messages, feedback and website submissions, to provide customer support and maintain relevant business records. 3. How We Use Your Information We collect and process personal information for legitimate business purposes, including: 1. Responding to Enquiries: To contact you regarding your questions, property interests and consultation requests. 2. Property Recommendations: To suggest suitable plots, cottages, villas and other property opportunities based on your preferences. 3. Site Visits: To coordinate property visits, appointments, travel arrangements where applicable and meetings with authorized project representatives. 4. Customer Support: To provide assistance before, during and after your property enquiry or purchase journey. 5. Marketing and Promotions: To communicate promotional offers, festive campaigns, price updates, new project launches and other relevant announcements, subject to applicable consent requirements. 6. Business Coordination: To coordinate with relevant developers, project owners and authorized representatives when required to fulfil your property-related requests. 7. Website Improvement: To analyze website performance, improve functionality and understand visitor preferences. 8. Security and Compliance: To prevent fraud, maintain records, resolve disputes and comply with applicable legal obligations. 9. Communication Management: To manage feedback, customer requests, complaints and service-related communications. We do not use personal information for purposes unrelated to the reason it was collected without obtaining the required permission or establishing another lawful basis. 4. Marketing Communications and Promotional Offers Maple Yards may communicate information about property launches, special prices, festive sales, discounts, site visit events, investment opportunities and other promotional activities. These communications may be made through: - Phone calls. - SMS messages. - WhatsApp messages. - Emails. - Other communication channels where permitted by applicable law. Submitting a property enquiry may allow us to contact you regarding that specific enquiry and requested services. It does not automatically constitute consent to receive unrelated promotional communications. Where required, we will obtain separate consent for promotional communications. You may opt out of promotional communications at any time by: - Replying STOP to applicable messages. - Using an unsubscribe link, where available. - Informing our customer support team. - Sending an email to info@mapleyards.in with the subject "Marketing Communication Opt-Out". Opting out of marketing communications will not prevent us from sending necessary service-related, legal or transaction-related communications. Promotional calls and messages will be handled in accordance with applicable TRAI regulations and customer communication preferences. 5. Sharing of Personal Information Maple Yards does not sell your personal information to third parties. However, we may share limited information where necessary to provide our services, fulfil your requests or meet legal obligations. Information may be shared with the following categories of recipients: A. Property Developers and Project Owners When you express interest in a particular property or project, we may share relevant contact and enquiry details with the concerned developer, project owner or authorised representative to: - Arrange a property consultation. - Provide additional project information. - Coordinate site visits. - Facilitate booking-related communication. - Respond to your specific property requirements. B. Authorized Business Partners We may share relevant information with authorized sales representatives, channel partners or service providers involved in fulfilling your enquiry. C. Technology and Service Providers We may engage third-party service providers for website hosting, customer relationship management, email communications, analytics, marketing operations, technical support and data storage. Such providers may access personal information only to the extent necessary to perform their assigned services, subject to applicable contractual and legal safeguards. D. Government and Legal Authorities We may disclose information when required by applicable law, court orders, regulatory authorities or legitimate legal proceedings. E. Business Transfers In the event of a merger, restructuring, acquisition or transfer of business operations, personal information may be transferred as part of the relevant transaction, subject to applicable legal requirements. Where a developer or service provider receives your information and independently determines how to process it, that organisation may be responsible for its own privacy practices. We encourage you to review its privacy policy. 6. Cookies and Tracking Technologies Our website may use cookies, pixels, analytics tools and similar technologies to improve website functionality and understand visitor behavior. These technologies may help us: - Remember user preferences. - Improve website navigation. - Measure website traffic and performance. - Understand the effectiveness of advertising campaigns. - Provide relevant property information and advertisements, where applicable. You can manage or disable cookies through your browser settings. Please note that disabling certain essential cookies may affect website functionality. Where applicable, non-essential tracking technologies will be managed through appropriate consent and preference mechanisms. 7. Third-Party Websites and Social Media Our website may contain links to external platforms and websites, including social media platforms such as Instagram, Facebook, YouTube, LinkedIn, X and other third-party services. When you visit these external platforms, their respective privacy policies and terms of service will apply. Maple Yards does not control how independent third-party websites collect, store or use personal information. We recommend reviewing their privacy policies before sharing personal information. 8. AI Assistants and Digital Communication Tools Our website may provide digital assistance or AI-enabled tools, including the Maple Yards website assistant, Mappy AI. When you interact with these tools, information you voluntarily provide, including messages and related interaction data, may be processed to: - Respond to your questions. - Provide general property information. - Guide you through available website services. - Improve customer support and communication. Where third-party AI or technology providers are involved, information may be processed by those providers for the purpose of delivering the relevant service, subject to applicable safeguards. Please avoid submitting passwords, bank account details, payment card information or sensitive identity documents through AI chat tools. Information provided through an AI assistant should not be treated as a substitute for official property documentation, legal advice or verified transaction details. 9. Data Storage and Retention We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected. The retention period may depend on: - The nature of your enquiry. - The status of your property consultation or transaction. - Ongoing customer service requirements. - Applicable accounting, tax and regulatory obligations. - Legal disputes or other legitimate business requirements. Once personal information is no longer required, we will take reasonable steps to securely delete, anonymize or dispose of it, subject to applicable legal retention requirements. 10. Data Security We take the protection of your personal information seriously. Maple Yards is committed to implementing reasonable technical and organizational security measures to protect personal information against: - Unauthorized access. - Accidental loss or destruction. - Unauthorized disclosure. - Misuse or alteration. - Other security incidents. Depending on the nature of the information and the systems involved, these measures may include access restrictions, appropriate security controls, secure storage, backups and confidentiality obligations for authorised personnel and service providers. However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. 11. Your Privacy Rights Subject to applicable laws, you may have the right to: - Request information about the personal data we hold about you. - Request correction or updating of inaccurate information. - Request deletion of personal information that is no longer required. - Withdraw consent previously provided for optional processing. - Opt out of promotional communications. - Raise concerns regarding the collection or use of your personal information. - Exercise other rights available under applicable Indian data protection laws. We may request reasonable information to verify your identity before processing a privacy-related request. Certain information may need to be retained where required by law or necessary for legitimate legal and business purposes. To exercise your privacy rights, please contact us using the details provided in Section 16. 12. Children's Privacy Our website and property-related services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children under the age of 18 for independent marketing or property enquiry purposes. If we become aware that personal information belonging to a child has been collected without the legally required authorisation, we will take appropriate steps to address the matter in accordance with applicable laws. 13. Data Transfers Your information may be stored or processed using servers, hosting facilities or technology service providers located in India or other jurisdictions. Where information is transferred or processed outside India, we will take appropriate steps to ensure that such processing complies with applicable Indian data protection laws and other relevant legal requirements. 14. Changes to This Privacy Policy Maple Yards reserves the right to update or modify this Privacy Policy from time to time to reflect: - Changes in our business operations. - New website features and services. - Changes in data collection or processing practices. - Changes in applicable laws or regulatory requirements. Any revised Privacy Policy will be published on www.mapleyards.in with an updated revision date. We encourage visitors to review this page periodically to remain informed about how their personal information is handled. 15. Applicable Laws This Privacy Policy is governed by the applicable laws of India. Maple Yards is committed to handling personal information in accordance with applicable data protection, information technology, consumer protection and telecommunications requirements, including the Information Technology Act, 2000, the applicable Information Technology Rules, 2011, and the Digital Personal Data Protection Act, 2023 and its implementing rules, as and when their respective provisions become applicable. 16. Contact Us – Privacy and Data Protection If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, you may contact us through the following details: Maple Yards Pvt. Ltd. Email: info@mapleyards.in Subject: Privacy Policy / Data Protection Request Phone: +91 7042815963 +91 9217820840 0120-3209026 Registered/Office Address as published on our website: Block-A, 202, Ground Floor, Sector 63, Noida, Uttar Pradesh, India. We will review and respond to privacy-related requests in accordance with applicable legal requirements. --- © 2026 Maple Yards Pvt. Ltd. All Rights Reserved.